You may call us on 1300 13 7988 and our Customer Care team will assist you accordingly. Alternatively you can email us at contact.my@fwd.com.

No, your contribution amount for your existing takaful coverage remains unchanged.But if your personal circumstances change then you must let us know as this might affect your contributions (the amount of money you pay each month).

The JomPAY facility is available for bill payments as long as you’ve signed up for internet banking service with your bank. To help you better understand how JomPAY works, you may refer to the guide for contribution payment via JomPAY at https://www.fwd.com.my/en/important-notice/Guide for contribution payment via JomPAY.pdf

You’re allowed to set up automatic recurring contribution payments depending on your bank’s recurring feature offerings. It’s flexible to make changes anytime at your convenience.

You can access myPortal through our FWD website at www.fwd.com.my/en/myportal/

You’ll be able to make online contribution payment using your credit or debit card via myPortal with a few simple steps, as follows: Step 1: Click ‘Online Payment’ from the Certificate eService sub-menu. Step 2: Click ‘Renewal Payment’ to make a one-time payment. Step 3: The system will send an SMS of 6-digits OTP to your registered mobile number to authorise the request. Step 4: Enter the OTP, click the checkbox once you’ve read the ‘Term & Conditions’ and click ‘make payment’ button. Step 5: You’ll be directed to iPay88 page where you can select your preferred bank. Click the ‘Proceed’ button and you’ll be directed to your preferred bank’s online banking portal. Enter the 6-digits TAC code which will be sent via SMS to your registered mobile number once you’ve verified the payment details. Step 6: The system will display payment acknowledgement notification upon successful transaction once you click ‘submit’.